Complaints Procedure
At Bonnici Insurance we are committed to providing a professional, swift and helpful service to all our clients. However, if you are dissatisfied with our service, we want you to tell us. Then we can resolve your compliant and try to ensure that it does not happen again. Your feedback will make all the difference.
When you contact us, please give us your
- Name
- Contact details
- Your policy and/or claim number and the type of policy you hold
What should you do?
Step 1. Please speak to your usual contact at Bonnici Insurance Agency Ltd.
Step 2. In the unlikely event that your complaint remains unresolved, please write to the Managing Director, Mr John Bonnici, Bonnici Insurance Agency Ltd, 222, The Strand, Gzira GZR 1022 ([email protected]).
Step 3. If, after making a complaint to us, you are still unhappy and feel the matter has not been resolved to your satisfaction you can always seek advice elsewhere. You may contact:
Office of the Arbiter for Financial Services
First Floor
St Calcedonius Square
Floriana FRN1530
Malta
Telephone: 8007 2366 or 21249245
E-mail: [email protected]
Website: www.financialarbiter.org.mt
The Office of the Arbiter will expect that you have a final reply to your complaint from us before approaching them.
