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How to claim

  • Notification of the claim must be made to the Company as soon as the loss occurs
  • Thereafter a claim form will be dispatched by mail for completion
  • The claim form must be supported by all necessary documentation/reports/estimates
  • Upon receipt of all the above, the company will be in a position to consider the claim submitted in the light of the Policy wording.

 

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Register a claim through My Insurance Portal

Download a claim form

You can download and print the relevant claim form, from the downloads section.  Please complete the form and either post it or email it to [email protected]

Feedback

As an esteemed customer you are right to expect fairness and a swift and courteous service at all times. In order to assist us to maintain our high level of customer service, we invite you to send us your comments with regards to the handling of your claim.  Your feedback will make all the difference. Kindly complete and submit the Contact Form by clicking here.

Complaints

Should you feel dissatisfied or you feel your complaint remains unsolved, you can email the Managing Director, John Bonnici [email protected]. Kindly include your policy or claim number in any correspondence.
Click here to view complaints procedure. 

Bonnici Insurance assures all our clients in Malta and Gozo of prompt, reliable assistance when submitting an insurance claim.

We are committed to doing whatever we can to meet your needs and get things resolved in a timely manner with reduced hassle.
It’s all about providing you with a higher level of customer service.
At Bonnici Insurance, that’s just business as usual.

Kindly note that Insurers, their Agents and Insurance Associations share information with each other to prevent fraudulent claims and for underwriting purposes. In the event of a claim, some or all of the information you supply in this form and in the claim form together with other information relating to the claim may be provided to other Insurers, their Agents and Insurance Associations.


Third Party Claimants – Processing of Personal and Sensitive DATA

Through this document you are informed of the processing of the data voluntarily supplied to MAPFRE Middlesea Plc, directly, or through an intermediary or otherwise, for the processing, management and settlement of claims, even after your relationship with MAPFRE has ended, and to any disclosure or international transfer of the data that might take place, all for the purposes set out in the additional information on data processing. 

Click here to view full document – Third Party Claimants

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Motor Insurance Quotation Form













Home Insurance Quotation Form





Is the property left unoccupied for more than 90 consecutive days?


Are your premises protected by an alarm and subject to an annual maintenance contract?

Do you have other current policies with Bonnici Insurance Agency / Mapfre Middlesea plc?


Have you or any members of your family usually residing with you suffered any loss or damage from any cause within the past 5 years?

Travel Insurance Quotation Form











Health Insurance Quotation Form






Do you have other current policies with Bonnici Insurance Agency / Mapfre Middlesea plc?


I / We do not have a pre-existing Medical Condition

I / we acknowledge that Bonnici Insurance Agency Ltd (BIA) and / or Mapfre Middlesea plc (MMS) may process the personal data that I/we provide in accordance with the Data Protection Act (Cap 440) and with the Data Protection Policy of the Company.

Business Insurance Quotation Form







Business Details



Business Insurance Required

SMEProfessional IndemnityFire and PerilsTheftCommercial VehicleMarine CargoMoneyEmployers LiabilityPublic LiabilityElectronic EquipmentHoteliers CombinedGroup HealthContractors “All Risks”Group Personal AccidentBusiness TravelGroup Life

Do you have other current policies with Bonnici Insurance Agency / Mapfre Middlesea plc?

I/we acknowledge that Mapfre Middlesea plc (MMS) may process the personal data that I/we provide in accordance with the Data Protection Act (Cap 440) and with the Data Protection Policy of the Company.

I/we acknowledge that I/we have a right to request to and rectification of such data as processed by MMS. Any such request must further be signed by myself as the applicant/joint assured/joint holder to whom the personal data relates.

Boat Insurance Quotation Form




Wedding Insurance Quotation Form




Personal Accident Insurance Quotation Form




Professional Indemnity Insurance Quotation Form




Quotation Form