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How to claim

  • Notification of the claim must be made to the Company as soon as the loss occurs
  • Thereafter a claim form will be dispatched by mail for completion
  • The claim form must be supported by all necessary documentation/reports/estimates
  • Upon receipt of all the above, the company will be in a position to consider the claim submitted in the light of the Policy wording.


Click here and view our hints and tips

Register a claim through My Insurance Portal

Download a claim form

You can download and print the relevant claim form from the individual product pages, downloads section.    Please complete the form and either post it or email it to [email protected]


As an esteemed customer you are right to expect fairness and a swift and courteous service at all times. In order to assist us to maintain our high level of customer service, we invite you to send us your comments with regards to the handling of your claim.  Your feedback will make all the difference. Kindly complete and submit the Contact Form by clicking here.


Should you feel dissatisfied or you feel your complaint remains unsolved, you can email the Managing Director, John Bonnici [email protected]. Kindly include your policy or claim number in any correspondence.
Click here to view complaints procedure. 

Bonnici Insurance assures all our clients in Malta and Gozo of prompt, reliable assistance when submitting an insurance claim.

We are committed to doing whatever we can to meet your needs and get things resolved in a timely manner with reduced hassle.
It’s all about providing you with a higher level of customer service.
At Bonnici Insurance, that’s just business as usual.

Kindly note that Insurers, their Agents and Insurance Associations share information with each other to prevent fraudulent claims and for underwriting purposes. In the event of a claim, some or all of the information you supply in this form and in the claim form together with other information relating to the claim may be provided to other Insurers, their Agents and Insurance Associations.

Third Party Claimants – Processing of Personal and Sensitive DATA

Through this document you are informed of the processing of the data voluntarily supplied to MAPFRE Middlesea Plc, directly, or through an intermediary or otherwise, for the processing, management and settlement of claims, even after your relationship with MAPFRE has ended, and to any disclosure or international transfer of the data that might take place, all for the purposes set out in the additional information on data processing. 

Click here to view full document – Third Party Claimants

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